Return and Refund Policy

At Mirayae, we take great pride in the quality and craftsmanship of our demi-fine jewelry. We want you to love your new pieces, but we understand that sometimes things don’t go as planned.

1. 7-Day Return & Replacement Window

You have 7 days from the date of delivery to request a return or replacement for your order. To be eligible, your item must be:

• Unused and in the same condition that you received it.
• In its original packaging (pouch, box, and any protective wraps).
• Accompanied by the original receipt or proof of purchase.

2. Items Ineligible for Return

Due to hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged:

• Earrings: For hygiene reasons, we cannot accept returns on earrings once the packaging has been opened.
• Sale Items: Items purchased during a clearance or “Final Sale” event.
• Personalized/Custom Jewelry: Any pieces made-to-order or engraved.

3. Damaged or Defective Items

If your jewelry arrives damaged or with a manufacturing defect, please contact us immediately at speindia2025@gmail.com with:

1. Your Order Number.
2. Clear photos/videos of the damaged item and the packaging.
3. An “Unboxing Video” is highly recommended to expedite your claim for damages during transit.

4. How to Initiate a Return

To start a return, please email us at speindia2025@gmail.com. Once your return is accepted, we will provide instructions on where and how to send your package.

• Please note: Customers are responsible for the shipping costs of returning items unless the item is defective or we sent the incorrect product.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved Refunds: The amount will be automatically refunded to your original payment method within 7-10 business days.
• Shipping Costs: Original shipping charges are non-refundable.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Contact Us

For any questions regarding your order or our policy, please reach out to our team:

• Email: speindia2025@gmail.com
• Address: 142, Bakrahat Road, Kolkata 700104
• Response Time: We aim to respond to all inquiries within 24 hours.

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Tips for Implementation:

1. Unboxing Videos: Many Indian e-commerce brands require an “unboxing video” for jewelry to prevent fraudulent damage claims. You may want to emphasize this on your checkout page.
2. Anti-Tarnish Guarantee: Since your site highlights “Anti-Tarnish” and “Waterproof” features, you might want to add a clause stating that the warranty does not cover damage caused by harsh chemicals (perfumes, bleach) or physical wear and tear (scratches).